At Winsor Research + Consulting, all services are custom, project-based, and tailored specifically to each client. Due to the nature of our work — including research, bid and scope review, workforce positioning, and resume services — all payments are considered final once work has commenced.
• Research, drafting, analysis, or development has begun
Because all work is customized and created specifically for each client, completed or partially completed services cannot be returned, transferred, or resold.
CLIENT RESPONSIBILITY:
Clients are responsible for:
• Providing accurate, complete, and up-to-date information
• Reviewing service details prior to purchase
• Clearly communicating project requirements and expectations before work begins
• Responding in a timely manner when clarification or materials are required
Refunds will not be issued for:
• Change of mind
• Delays caused by client communication or lack of response
• Dissatisfaction resulting from incomplete, inaccurate, or withheld information provided by the client
• Failure to review deliverables, timelines, or service scope prior to payment
SERVICE CLARITY:
Project scope, deliverables, pricing, and estimated timelines are communicated prior to the start of each service.
By submitting payment, the client confirms they:
• Understand the agreed scope of work
• Accept the terms of service
• Acknowledge the non-refundable nature of all custom work provided
EXCEPTIONS:
In the rare event that Winsor Research + Consulting is unable to complete or deliver the agreed service due to internal limitations, a full refund may be issued at our sole discretion.
CHARGEBACKS & DISPUTES:
Clients agree to contact Winsor Research + Consulting directly to resolve any concerns prior to initiating a chargeback or payment dispute.
Unauthorized or fraudulent chargebacks may result in:
• Immediate suspension of services
• Additional administrative or recovery fees
• Collection efforts or legal action where applicable
CONTACT:
For questions regarding this policy, please contact:
